Send us a message

This form is for existing customers of BT who have their account number.

Asgard migrated to BT Panorama on 21st March 2026. If your query is related to a now migrated account, please include your BT Panorama account number in the box below; if you don't know it, enter your old Asgard customer ID.

If you don't have your number, or have forgotten it, then please contact us by phone instead.

We have a separate complaints form if you need to make a complaint.

* Denotes mandatory fields.
^ At least one of these two fields must be entered.

What is your message about?

First Name *

Middle Name

Last Name *

Email Address ^

Phone ^

Date of birth *

Customer number * BT Customer Number could be a Member, Account or Investor number. For Asgard numbers, please keep the hyphens in them.
If you don't have your number, or have forgotten it, then please contact us by phone instead.

Security check: *

Mailing Address *

Message Details *