Provide feedback or lodge a complaint

Complaint Detail

Please provide details of your complaint

Maximum 1300 characters

Please tells us what your issue is.

Where did you experience the issue (optional)

Date the issue occurred (optional)

Enter a valid date when the issue occurred

What outcome are you looking to achieve? (optional)

Maximum 900 characters

Please enter a desired outcome.

About You

Title

First name

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Last name

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Customer number (optional)

Enter your customer ID number

Contact

Preferred contact method

Email address

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Phone number

Include area code, e.g.
02 xxxx xxxx or +61 2 xxxx xxxx.

Enter your phone number including area code

Address

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Is there someone acting on your behalf? (Authorised 3rd Party)

Yes No

I am authorised to act on behalf of the customer and the bank holds my authority

Yes No

I am acting as an Authorised 3rd Party, and will be providing the completed Authority forms

Yes No

Authority Details

First name

Enter your first name

Last name

Enter your last name

Preferred contact method

Email address

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Phone number

Include area code, e.g.
02 xxxx xxxx or +61 2 xxxx xxxx.

Enter your phone number including area code

Address

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Security check: *

We need to collect personal information from you so we can address your complaint. We collect and handle your personal information (in accordance with our Privacy Notice). In some cases, depending on your complaint, we may need to collect some sensitive information, such as health information, to process your complaint.

By submitting your complaint you consent to the collection and handling of sensitive information you have chosen to provide to help us process your complaint. For further information please see our Privacy Policy.