Life insurance support

This secure online form is for Life Insurance customers only.

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Making a claim

All claims must be submitted by following BT's easy 5 step process.

Claim now

Change or cancel my cover

You can change your cover to suit your lifestage and circumstances BT's guide to changing your cover.

Change or cancel your cover now

Updating payment details

Changes to your insurance payment details are done by filling in the direct debit form.

Making a missed payment

Payments of missed payments can be done in the online BT payment portal.

Make a missed payment now

Your details
Previous details
Optional - only enter those fields that are relevant.
Important details
Your policy number can be found on your renewal letter and generally starts with C, D, T, L, Y or S and has 7 characters after e.g. C*******

We will contact you via email.